Returns & Refunds
For purchases under $300, you are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund, neither the original shipping cost nor the return shipping cost will be repaid.
For purchases over $300, returns are handled on a case by case basis, subject to a 30% restocking fee. Equipment must arrive in "as new" condition. Return shipping to be paid by customer. Please contact Solar Leather for more information.
Terms & Conditions
Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at www.solar-leather.com, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at www.solar-leather.com for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Governing Law/Venue Any claim relating to Solar Leather Machine's web site or purchases made herein, or by any other method of communication, shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. Any dispute arising from your use of this website or purchases from Solar Leather Machines shall be brought in the courts of Tarrant County, Texas.
All sales are completed in and shipped from Tarrant County, Texas.
Shipping to countries outside of the USA is provided on request. Solar Leather reserves the right to refuse any sale based on the cost, expense or difficulty involved during shipment. Solar Leather will require insurance & tracking if available. Solar Leather will not forge, duplicate, mis-identify, or fraudulently mark any products in order to pass foreign customs or tariffs. All duties, taxes & tariffs associated with shipment to a foreign country are the responsibility of the individual receiving the shipment. NOTE: Solar Leather cannot collect VAT on behalf of shipments to the UK. VAT must be paid at the local Post Office upon delivery.
All products remain Solar Leather's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Solar Leather.
All transfers conducted through Solar Leather are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
All sales are completed in and shipped from Tarrant County, Texas.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Tax rates within the State of Texas are applied at 8%.
Events outside Solar Leather's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that Solar Leather is released from Solar Leather's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
This includes shipping dates for equipment from overseas suppliers. We do our best to communicate any changes in delivery dates.
Summary: We respect your privacy, and don't keep it or sell it.
All personal information you provide or that we obtain will be handled by Solar Leather in a responsible manner for the purpose of fulfilling your order . The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Solar Leather(manufacturer), Squarespace (website designer) & Stripe (card processing) and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Solar Leather to delete or correct the information held about you. By accepting the Solar Leather Conditions, you agree to the above terms.
Solar Leather reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Solar Leather has the right to cancel the order and refund any amount paid in the best way. Solar Leather shall also notify the customer of equivalent replacement products if available.
Squarespace is not responsible for any content, interactions or transfers made on www.solar-leather.com
The Cowboy Sewing Machines Limited Lifetime Warranty:
Your new Cowboy brand sewing machinery includes a limited LIFETIME warranty.
The warranty is granted solely to the original purchaser of this new Cowboy sewing machinery.
Your new Cowboy is free of defective parts due to imperfections in workmanship or materials.
THIS WARRANTY DOES NOT COVER TRANSPORTATION COSTS, postage, labor, or the following normally expendable high mortality spare parts such as: needles, bobbins, belts, light bulbs, lamps, LED's, bobbin cases, rotating hooks, shuttle hooks, presser feet, needle plates, feed dogs, oscillating shuttles, springs, needle bars, screws, blades, knives, take-up levers, or thread guides.
THIS WARRANTY DOES NOT COVER TIMING ADJUSTMENTS. Service and adjustments to the machine performed by persons other than the original Cowboy Dealer will render the warranty void.
All parts other than those specified above that are proven defective by Cowboy at our option, will be repaired or replaced at no charge provided said parts or the complete machine is returned transportation prepaid to the Cowboy sewing machines at our location in Arlington, TX OR another location of our choosing.
This limited warranty is in effect provided that your machine is used for normal sewing purposes and is given reasonable good care and lubrication in accordance with the instructions contained in your sewing machines instruction booklet. Your authorized retailer or the manufacturer is not to be held responsible for damage, normal wear and tear, accidents, abuse, neglect, negligence, acts of God, or if the sewing machine has been worked on or repaired by any unqualified or unauthorized sewing machine dealer or unauthorized technician.
This warranty is not transferable and extends only to the original purchaser when the sewing machinery is new and only when purchased from an authorized Cowboy retailer or Cowboy directly. If necessary to obtain warranty service, your original sales receipt or a photocopy must be provided showing your date and place of purchase. No charge warranty service is only available from the retailer where you purchased this quality sewing machine, or the machine must be sent insured, with prepaid freight, directly to Cowboy Sewing Machines with a letter of explanation about the malfunction including your daytime telephone number and your return address along with prepaid return shipping fees.
Cowboy Servo Motors are backed by a separate two year limited warranty.
This limited warranty is in lieu of all other warranties. The manufacturer is not responsible for any representation expressed or implied other than those contained herein.